Privacy Policy
Privacy Policy
Effective Date: Nov, 2025
Last Updated: Feb, 2026
This Privacy Policy explains how PupSip, doing business as PupSip (“Brand Name,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, subscribe to our marketing, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
Information You Provide to Us
When you place an order, create an account, subscribe to emails or SMS messages, contact customer support, submit a review, participate in a survey, or interact with us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment-related information
- Order history
- Account login details
- Customer support messages
- Product reviews, survey responses, and feedback
- Pet-related information you choose to provide, such as your dog’s name, breed, age, weight, preferences, or wellness needs
We do not intentionally collect sensitive personal information unless you voluntarily provide it.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring URLs
- Clickstream data
- Approximate location
- Shopping cart activity
- Cookies, pixels, and similar tracking technologies
Information from Third Parties
We may receive information from third-party service providers, such as:
- Ecommerce platforms
- Payment processors
- Shipping and fulfillment providers
- Email and SMS marketing platforms
- Advertising networks
- Analytics providers
- Review platforms
- Customer support tools
- Fraud prevention providers
2. How We Use Personal Information
We use personal information to:
- Process and fulfill orders
- Provide customer support
- Manage accounts
- Send order confirmations, shipping updates, and transactional messages
- Send marketing emails, SMS messages, promotions, and product updates
- Personalize your website experience
- Improve our products, website, and customer experience
- Analyze website traffic and marketing performance
- Display relevant advertising
- Collect and display customer reviews
- Prevent fraud, abuse, and unauthorized transactions
- Comply with legal obligations
- Enforce our Terms of Service and other policies
We may also use aggregated or de-identified information for business analytics, product development, and research.
3. Cookies and Tracking Technologies
We use cookies, pixels, tags, SDKs, and similar technologies to operate our website, remember your preferences, analyze traffic, improve performance, and support advertising.
These technologies may be used by us and by third-party partners, including analytics and advertising providers. For example, we may use tools such as Google Analytics, Meta Pixel, TikTok Pixel, Klaviyo, Shopify, or similar services depending on our current website setup.
You can control cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.
4. Email and SMS Marketing
With your consent where required, we may send you marketing emails or SMS messages about products, promotions, educational content, and brand updates.
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails. You can opt out of SMS marketing by replying “STOP” to any text message from us.
Transactional messages, such as order confirmations and shipping updates, may still be sent even if you opt out of marketing messages.
5. How We Share Personal Information
We may share personal information with:
Service Providers
We share information with vendors that help us operate our business, including:
- Ecommerce platforms
- Payment processors
- Fraud prevention providers
- Shipping and fulfillment partners
- Email and SMS marketing platforms
- Advertising and analytics providers
- Customer support tools
- Review platforms
- IT, hosting, and security providers
These service providers may use personal information only as needed to provide services to us.
Advertising and Analytics Partners
We may share certain information with advertising and analytics partners to measure marketing performance, personalize ads, and understand how customers interact with our website.
Depending on applicable law, this may be considered “sharing” or “selling” personal information for targeted advertising purposes. See the “Your Privacy Rights” section below for more information.
Legal, Safety, and Business Purposes
We may disclose information when necessary to:
- Comply with law, regulation, legal process, or government request
- Protect our rights, property, customers, or business
- Detect and prevent fraud or security issues
- Enforce our policies
- Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
6. Payments
Payments are processed by third-party payment providers. We do not store your full payment card number on our own servers. Payment information is handled by payment processors according to their own security and privacy practices.
7. User-Generated Content and Reviews
If you submit a product review, testimonial, photo, video, or other content, we may display it publicly on our website, marketing materials, social media, or other channels. Publicly posted content may be viewed by other users.
Please do not submit information you do not want made public.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer service, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
10. Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.
11. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of certain targeted advertising, sale, or sharing of personal information
- Limit certain uses of sensitive personal information, where applicable
- Appeal a privacy request decision, where applicable
To submit a privacy request, contact us at:
Email: hello@drinkpupsip.com
We may need to verify your identity before fulfilling your request.
12. California Privacy Notice
This section applies to California residents.
California law provides residents with rights including the right to know what personal information a business collects, how it is used and shared, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising privacy rights.
Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email, phone number, billing/shipping address, IP address |
| Commercial information | Products purchased, order history, cart activity |
| Internet activity | Browsing behavior, pages viewed, referral source |
| Geolocation data | Approximate location based on IP address |
| Inferences | Preferences, product interests, marketing segments |
| Customer support information | Messages, inquiries, feedback |
| Pet-related information you provide | Dog name, breed, age, weight, preferences, wellness goals |
Sources of Personal Information
We collect personal information from:
- You directly
- Your device or browser
- Ecommerce, payment, shipping, and marketing providers
- Analytics and advertising partners
- Customer support and review tools
Purposes for Collection
We collect and use personal information for the purposes described in Section 2 above.
Categories of Third Parties We Disclose Information To
We may disclose personal information to:
- Ecommerce platforms
- Payment processors
- Shipping and fulfillment providers
- Marketing platforms
- Advertising networks
- Analytics providers
- Customer support providers
- Review platforms
- Fraud prevention and security providers
- Legal, compliance, and business advisors
Sale or Sharing of Personal Information
We do not sell personal information for money. However, some advertising and analytics activities may be considered a “sale” or “sharing” under California law.
California residents may opt out of the sale or sharing of personal information by using the following method:
Do Not Sell or Share My Personal Information
We also honor browser-based opt-out preference signals where required by applicable law.
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless we provide notice and the required choice.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
13. Notice to Residents of Other U.S. States
Residents of certain U.S. states may have additional privacy rights, including rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information for targeted advertising, sale, or profiling.
To exercise these rights, contact us at:
Email: hello@drinkpupsip.com
14. International Visitors
Our website is operated from the United States. If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with specific privacy laws, additional rights may apply.
15. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website after any update means you acknowledge the revised policy.
17. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
PupSip
Email: hello@drinkpupsip.com
Address: 4445 Enterprise St, Fremont CA 94538
Website: www.drinkpupsip.com
